Privacy Policy

At LingoFactory Language Technologies Inc. ("LingoFactory," "we," "our," or "us"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.expressvideotranslation.com or use our translation services. By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We collect various types of personal and non-personal information in order to provide and improve our services. This includes, but is not limited to:

1.1 Personal Data You Provide Directly: This includes information you provide when you register for an account, use our services, contact us, or participate in surveys. This may include:

• Contact Information: Name, email address, phone number.

• Account Information: Username, password, company name.

• Payment Information: Billing address, payment card details (processed securely by third-party payment processors; we do not store full card details on our servers).

• Communications: Records of your correspondence with us (e.g., customer support inquiries).

1.2 User Content and Translation-related Data:

When you use our video translation and transcription services, you upload or provide us with:

• Video and Audio Files: The original content you submit for processing.

• Textual Content: Any scripts, notes, or additional text you provide.

• Translated Output: The generated transcripts, translated text, voice-overs, and subtitles resulting from our services.

• Documents, texts, and other materials submitted for translation services.

• Any supplementary instructions, glossary terms, or references provided for translation.

• Metadata associated with translation projects, such as deadlines and formatting preferences.

1.3 Technical and Usage Information

We may also collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

1.4 Information from Third Parties

We may also collect the following data to improve our service quality: Data from third-party analytics services to measure and enhance website performance; information from payment processors when transactions are completed.

1.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

• To Provide and Maintain the Service: To operate our website and deliver the transcription and translation services you request.

• To Process Your Transactions: To manage payments and fulfill orders for our services.

• For Service Improvement and AI Training: To understand how our Service is used, to diagnose technical problems, prevent fraud, and to continuously improve our AI models, algorithms, and translation technologies. This may involve the use of User Content (including raw or identifiable data) for internal research, development, and quality enhancement, as outlined in our Terms of Use.

• To Communicate with You: To send you service-related notifications, updates, security alerts, and support messages.

• For Customer Support: To provide customer care and support.

• For Security and Fraud Prevention: To detect, prevent, and address technical issues or fraudulent activity.

• For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

• For Marketing (with Consent): To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.

3. Legal Basis for Processing Personal Data

Under applicable data protection laws, we process your data based on the following legal grounds:

• Performance of a contract: When processing your translation requests and service purchases.

• Legitimate interests: For improving our services and user experience.

• Legal obligations: Compliance with financial and regulatory requirements.

• Consent: For marketing communications and optional data collection activities.

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with the following parties:

4.1 Service Providers & Business Partners

• Our language professionals, translators, interpreters, proofreaders, and project managers involved in translation projects.
• Payment processors for secure financial transactions.
• IT service providers for hosting and technical support.

4.2 Legal Compliance & Protection

• When required by law, regulation, or legal proceedings.
• To protect against fraud, security threats, or illegal activities.
• In response to a court order or government request.

4.3 Business Transfers

If LingoFactory is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

5. Data Security Measures

The security of your data is important to us. We implement robust technical and organizational security measures designed to protect your personal data and User Content against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to, encryption, access controls, and secure storage methods.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Data Retention Policy

We retain personal data only for as long as necessary to provide our services and complete ongoing transactions; comply with legal, tax, and regulatory obligations; and resolve disputes and enforce our agreements.

We will retain your personal data and User Content only for as long as is necessary for the purposes set out in this Privacy Policy, including for providing the Service, for internal research and development (including AI training), and to comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access & Correction: Request a copy of your data and make corrections.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Objection to Processing: Restrict certain types of data usage.
• Portability: Receive your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing emails at any time.

8. International Data Transfers

As a U.S.-based company, we may process and store your information in the United States. If you are located outside the U.S., you acknowledge that your data may be transferred and stored in a country with different data protection laws. We ensure appropriate safeguards are in place for international data transfers.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Third-Party Links & External Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by LingoFactory.

LingoFactory has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not endorse, guarantee, or make any representations regarding any third-party websites or services, or any information, software, or other products or materials found there, or any results that may be obtained from using them. You further acknowledge and agree that LingoFactory shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Any revisions will be posted on this page with an updated effective date. Continued use of our services after modifications indicates acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Ladon Technologies Public Benefit Corporation (DBA: LingoFactory Language Technologies Inc.)
San Jose, California, the USA
Email: translate <at> ladon.us